Additional information on Cancellation rights can be found within our Terms and Conditions.
1. For the purposes of this cancellation clause, these words have the following meanings:
a. distance contract means a contract concluded between a trader and a Consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the Consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a Consumer and the Consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
2. This is a distance contract which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a Contract for the following Goods (with no others) in the following circumstances:
a. foodstuffs, beverages or other Goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
b. Goods that are made to your specifications or are clearly personalised;
c. Goods which are liable to deteriorate or expire rapidly.
3. Also, the Cancellation Rights for the Contract cease to be available in the following circumstances:
a. in the case of any sales contract, if the Goods become mixed inseparably (according to their nature) with other items after delivery.
Right to cancel
4. Subject as stated in these Terms and Conditions, you can cancel this Contract within 14 days without giving any reason.
5. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. If this Contract is for the regular supply of Goods over time (ie Subscriptions), the right to cancel will be 14 days after the first delivery.
6. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
7. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
8. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
