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We’re all about the perfect delivery, and that means supporting the people who deliver.
Because you’re the true heroes of the story, making the perfect delivery time and time again.

Frequently asked questions

We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.

After 24 hours your order has already shipped.

If before 24 hours then please contact our support email: hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to cancel

Once the item has been cancelled, we will issue you a refund.

Our team will get back to you within 24 hours.

Your refund will be processed within 3-5 business days.

If you would like to return an item you have purchased, we recommend Parcel 2 Go.

Parcel2Go allows you to find the cheapest method of shipping.

Please Visit: https://www.parcel2go.com/

You can arrange your Return back to us using their platform that is simple, easy and quick to use.

Follow these Three Steps to complete your return:

1. Find the cheapest method of shipping.

2. Arrange for collection or Drop Off.

3. Sit back and track your parcel back to us.

The Returns Address is stated below:

Walkers Logistics – Spartanpac

Ramsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJ

Once you have initiated the return, please contact our support email hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number
  • The item you are returning
  • Tracking Number of returning parcel

If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.

However, please contact our support email: hello@spartanpac.com along with the following information, if your backpack is faulty:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Images of the damages

After reviewing we can issue you a replacement based on the circumstance.

Our team will get back to you within 24 hours. 

Yes, this is possible. Please contact our support email: hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to exchange
  • What you would like to exchange for

You would first have to return the unwanted item before we can send another. 

Our team will get back to you within 24 hours. 

We ship using two carriers, Hermes and DPD.

Once you receive your tracking number by email you can input this on the following links:

Hermes – https://www.myhermes.co.uk/track#/

DPD – https://www.dpd.co.uk/service/

Please contact our support email: hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 

Our team will get back to you within 24 hours. 

If you do not have a PayPal account, you can proceed with payment through using PayPal Guest. 

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Frequently Asked Questions

We’re all about the perfect delivery, and that means supporting the people who deliver.

Because you’re the true heroes of the story, making the perfect delivery time and time again.

Why Choose Us?
We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.
What is your exchange, return, and refund policy?

Within 14 Days of delivery. 

When will my bag be delivered?

We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.

How do I cancel my order?

After 24 hours your order has already shipped. We cannot amend orders. Please issue a refund.

If before 24 hours then please contact our support email: hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number
  • Item you would like to cancel

Once the item has been cancelled, we will issue you a refund.

Our team will get back to you within 24 hours.

When will I receive my refund?
Your refund will be processed within 3-5 business days.
How do I return my order?

If you would like to return an item you have purchased, we recommend Parcel 2 Go.

 

Parcel2Go allows you to find the cheapest method of shipping.

 

Please Visit: https://www.parcel2go.com/

 

You can arrange your Return back to us using their platform that is simple, easy and quick to use.

 

Follow these Three Steps to complete your return:

 

1. Find the cheapest method of shipping.

 

2. Arrange for collection or Drop Off.

 

3. Sit back and track your parcel back to us.

 

The Returns Address is stated below:

 

Walkers Logistics – Spartanpac

 

Ramsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJ

 

Once you have initiated the return, please contact our support email hello@spartanpac.com along with the following information:

 

  • Your Name
  • Your Email Address
  • Your Order Number
  • The item you are returning
  • Tracking Number of returning parcel
What do I do if I receive a faulty item?

If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.

 

However, please contact our support email: hello@spartanpac.com along with the following information, if your backpack is faulty:

 

  • Your Name
  • Your Email Address
  • Your Order Number
  • Images of the damages

After reviewing we can issue you a replacement based on the circumstance.

 

Our team will get back to you within 24 hours.

Can I exchange the items I have ordered?

Yes, this is possible. Please contact our support email: hello@spartanpac.com along with the following information:

 

  • Your Name
  • Your Email Address
  • Your Order Number
  • Item you would like to exchange
  • What you would like to exchange for

You would first have to return the unwanted item before we can send another.

 

Our team will get back to you within 24 hours.

Where can I check the tracking number?

We ship using two carriers, Hermes and DPD.

 

Once you receive your tracking number by email you can input this on the following links:

 

Hermes – https://www.myhermes.co.uk/track#/

 

DPD – https://www.dpd.co.uk/service/

What should I do if I haven’t received my order?

Please contact our support email: hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number

 

Our team will get back to you within 24 hours.

Do I need a PayPal account to make payments?
If you do not have a PayPal account, you can proceed with payment through using PayPal Guest.
Where is my invoice?

Invoice is always sent as a follow up after your order is placed. If you cannot find this invoice in your inbox, kindly check your spam folder.

How do I add a discount code?

Discount codes are always redeemed at checkout. When placing your order, at order payment stage please look out for discount code input. If you have any trouble please contact our customer service team. 

Where do you ship?

UK & Europe. For EU orders please visit spartanpac.eu.

How do I track my order?

You will receive an order confirmation email that will guide you on your order delivery. You will also receive a tracking number. 

Can someone else receive my order?

Yes, please kindly mention this to the delivery carrier, you will need to reach out to DPD or Hermes directly. 

Can I request for a specific delivery date?

Yes, please kindly mention this to the delivery carrier, you will need to reach out to DPD or Hermes directly. 

What are my payment options?
All Major Credit Cards & Debit Cards are accepted. 

My payment has been declined. What should I do?

Please retry your order again, check with your bank and get in touch if this issue persists. 

What do I do if I have received a faulty or incorrect item?

Please contact our support email: hello@spartanpac.com  along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to exchange
  • What you would like to exchange for