Frequently Asked Questions

We know how crucial it is to deliver items, especially food, to customers with happiness and satisfaction in every order. 5-star reviews are just the cherry on top, and with SpartanPac, you’ll ensure every delivery is nothing less than perfect.

Outstanding delivery service isn’t just about getting the shipment to the right location on time; it’s about ensuring every meal arrives in perfect condition.

Ruined food, lukewarm curries, and smashed pizzas can ruin positive reviews and customer satisfaction, hurting your business.

At SpartanPac, we’re committed to protecting your business’s reputation by providing the perfect delivery bag. SpartanPac food delivery bags UK keep your food hot or cold while you’re on the go!

If you’re looking for the best courier bag for your business, SpartanPac bags are designed to make deliveries easier and ensure your customers enjoy meals fresh out of the oven. Plus, we offer accessories to complete your couriers’ gear, giving them the best experience on their shift.

Within 14 Days of delivery. 

We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.

• Your Name
• Your Email Address
• Your Order Number
• Item you would like to cancel

If you would like to return an item you have purchased, we recommend Parcel 2 Go.

Parcel2Go allows you to find the cheapest method of shipping.

Please Visit: https://www.parcel2go.com/

You can arrange your Return back to us using their platform that is simple, easy and quick to use.

Follow these Three Steps to complete your return:

1. Find the cheapest method of shipping.

2. Arrange for collection or Drop Off.

3. Sit back and track your parcel back to us.

The Returns Address is stated below:

Walkers Logistics – Spartanpac

Ramsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJ

Once you have initiated the return, please contact our support email hello@spartanpac.com along with the following information:

• Your Name
• Your Email Address
• Your Order Number
• The item you are returning
• Tracking Number of returning parcel

Yes, this is possible. Please contact our support email: hello@spartanpac.com along with the following information:

• Your Name
• Your Email Address
• Your Order Number
• Item you would like to exchange
• What you would like to exchange for

You would first have to return the unwanted item before we can send another.

Our team will get back to you within 24 hours.

We ship using two carriers, Hermes and DPD.

Once you receive your tracking number by email you can input this on the following links:

Hermes – https://www.myhermes.co.uk/track#/

DPD – https://www.dpd.co.uk/service/

Invoice is always sent as a follow up after your order is placed. If you cannot find this invoice in your inbox, kindly check your spam folder.

Discount codes are always redeemed at checkout. When placing your order, at order payment stage please look out for discount code input. If you have any trouble please contact our customer service team. 

UK & Europe. For EU orders please visit spartanpac.eu.

You will receive an order confirmation email that will guide you on your order delivery. You will also receive a tracking number. 

Yes, please kindly mention this to the delivery carrier, you will need to reach out to DPD or Hermes directly. 

Yes, please kindly mention this to the delivery carrier, you will need to reach out to DPD or Hermes directly. 

Please retry your order again, check with your bank and get in touch if this issue persists. 

• Your Name
• Your Email Address
• Your Order Number
• Images of the damages
• Item you would like to exchange
• What you would like to exchange for